Refund policy
General Returns
Returns may be made within 30 days of receipt for a refund. Customer is responsible for return shipping cost and any handling fees. A 10% restocking fee will be applied to your refund. Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your original method of payment once the item has been received and inspected through our warehouse. To initiate a return, please view your account and order number to begin the return process or call our customer support team at 1-855-360-PETS (7387) .
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing.
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
Defective Returns
You may initiate a return for most defective items within 60 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has a defect that hinders its usability for the purpose of which it was designed
- Incorrect item was received
Customer Support Team
(855) 360-PETS (7387)